FAQs

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Frequently Asked Questions

About Delivery

Why can't I select the date on the checkout page that marked as available on the calendar?

Do you offer a delivery service?

Can we pick up the cake from the shop?

What is the delivery arrangement during typhoons and heavy rain?

Do I need to bring my own thermal bag when picking up a cake at the shop?

About Cakes

What are the cakes that are available?

What cake sizes do you offer?

Can I request reduced sweetness, less cream, a custom flavour combination, or a personalised cake design?

I came across some other cake designs on your Facebook/Instagram. Can I place an order for those?

About My Order

Can I change the cake size, flavour, or other details after payment?

Can I change the pickup date, time slot, or delivery method after payment?

What are the arrangements for season-ending fruits products?

Can I cancel my order?

If I forget to pick up my cake, can you hold it for me temporarily?

Contact Us - For Enquiries/ Order Updates

Can I call to make an enquiry?

Can I change my date or delivery method selected via WhatsApp?