[Arrangement for season-ending products]
THE BAKERISM dedicate on providing premium products with the most quality seasonal ingredients that can fulfil particular quality standards. Our team would try to contact the order customer in 3-5 working days before the pickup/ delivery date for further updates if our team couldn’t provide customer’s orders due to any circumstances appear. Meanwhile, customers can request for;
1) Full Payment Refund, or
2) Changing to another products or flavours with making up the price difference.
[Order update arrangement]
1) For the updates regarding product flavour or size, please contact our team with phone calls (6284-5997) for confirmation in not less than 5 working days in advance before the date of pickup/ delivery. Price difference should be made up with no further extra handling fee charged.
Please be noted that all updates that are notified within 5 working days before the date of pickup/ delivery are considered as last-minute update, which may be charged for an extra handling fee of HKD150.
2) No order cancellation or pickup date & time-slot rearrangement request that is notified within 3 working days before the pickup/ delivery date would be accepted.
[Order Cancellation Arrangement]
1) As production quota are limited daily, order cancellation could be either refunded fully by cash with a deduction of HKD 100 as handling charge or refunded fully by credit points on our website with 180 days of expiration period.
2) All urgent cancellation within 5 working days before the date of order pickup/ delivery would not be acceptable. (Neither payment refund nor order rearrangement would be allowed)
[Bad Weather Arrangement]
1) No pickup/ delivery service would be provided if either Black Rainstorm Warning/ Typhon Signal No. 8 remains hoisted at 08:00 in the morning.
All cake orders will be cancelled and refunded fully by credit points with 180 days of expiration period.
2) If Black Rainstorm Warning/ Typhon Signal No. 8 is hoisted after 10:00 in the morning, all delivery service will be suspended until the signal is lowered or cancelled.
Once the signal is lowered or cancelled, all delivery service will be resumed as soon as possible. We will rearrange all delivery schedule with customer and try our best to make sure all orders can be delivered on time. Please feel free to contact us during business hour for any urgent enquiry.
If customer would like to pick up the order instead of waiting the delivery service due to the suspension, all delivery charge will be refunded fully.
* Please also be noted that due to the bad weather, there could be an extra delivery cost charged by driver.
[Self-Pickup Order Instruction]
1) Picking up the cake with a cooler bag is strongly recommended to help maintaining the premium texture and flavour of the cake. THE BAKERISM would not be responsible to any unexpected consequences if customer insist to pick up the cake with no cooler bag protection.
2) Cake items are suggested to be refrigerated within 30 - 45 mins in a 4°C
refrigerator for not less than 30 mins after being picked up.
3) Cake must be hold steadily and horizontally during the transportation.
4) Please contact us as soon as possible during business hour if any unfortunate situations happened on the cake during the transportation. Our team would try their best to help or provide the best solution for customer.
5) Last but not least, please enjoy the cake provided by THE BAKERISM sincerely.
[Delivery Order Instruction]
1) Please make sure the recipient’s phone is active and reachable with dialling by our delivery team. Cakes would have to return to THE BAKERISM workshop for all unreachable delivery to ensure the cake’s quality. Customer may have to pick up the cake or rearrange the third-party delivery to come over THE BAKERISM workshop by themselves. Delivery fee would not be refunded for all unreachable orders.
2) As all delivery schedule has to be planned in advance, no urgent delivery address or pick up time-slot updates would be acceptable during the date of delivery.
3) Under the unfortunate of COVID-19 outbreak, door-step delivery service might be suspended for some particular areas or places.
4) Our delivery team may charge for an extra $10-$50 delivery charge for some special area. Please feel free to contact us during business hour for any enquiry regarding your delivery address.
*For all update regarding the item size, flavour, pickup/ delivery date, delivery address and recipient’s information, please contact us with phone calls to ensure our team is notified and updated.
*THE BAKERISM reserves all rights to modify, suspend or terminate the above terms and conditions without prior notice. In the case of dispute, the decision of THE BAKERISM shall be final.